Private Insurer Direct Billing: As I am still settling into my new location, some insurers are still processing updates. My appointments are still billable to insurance — you may submit the provided receipt to your insurer for reimbursement. I will provide an updated list as I receive confirmation from the insurer portals. I apologize for any inconvenience.

• Now direct billing to the following private insurers: AGA Financial Group Inc., Alberta Blue Cross, belairdirect (formerly Johnson Inc.), Beneva Inc., Canada Life, Canada Life - PSHCP, Chambers of Commerce Group Insurance, CINUP, ClaimSecure, Coughlin & Associates Ltd., Cowan, Desjardins Insurance, Empire Life, Equitable, First Canadian, GMS Carrier 49, GMS Carrier 50, GreenShield, GroupHEALTH, GroupSource, Industrial Alliance, Johnston Group Inc., Manion, Manulife Financial, Maximum Benefit, MDM Insurance Services Inc., People Corporation, RWAM Insurance Administrators, Simply Benefits, Sun Life.

I am not currently accepting new patients with open ICBC and WorkSafeBC claims. Kindly, please only book after your claim is closed.

Please Note:

• Receipts will be emailed after payments are made and are also accessible through your JaneApp profile.

• Direct Billing Policy: Direct billing is a courtesy service. In order to allow your massage therapist to submit a claim on your behalf, you will be required to read and sign a direct billing consent form at your appointment.

  → For private extended health insurance policies: If the insurer portals are down or claims are not/cannot be processed, the patient is responsible for the appointment fee. You may then submit the provided appointment receipt directly to your insurer for reimbursement.

Not at this time. I am not currently accepting new patients with open ICBC and WorkSafeBC claims. Kindly, please only book after your claim is closed.

There are a small flight of stairs in the main pathway to the studio.

• There is an alternate entrance without stairs through the underground parking lot on Meaford Ave. Please note that the underground parking is a private lot and only street parking is available by the Meaford Ave entrance. Since it is a private lot, this entrance is not accessible during early morning or late evening appointments. I apologize for the inconvenience.

Although there is a ground-level entrance on Meaford Ave, the studio is not fully wheelchair accessible due to narrow hallways and doorways. I sincerely apologize for any inconvenience this may cause. Please feel free to contact me and I will be happy to provide referrals/recommendations to nearby clinics that are fully wheelchair accessible.

Yes. There is free parking on Station Ave in front of the building complex; as well as, in the lot across the street.

Please Note

• There are a small flight of stairs in the main pathway to the studio.

• There is an alternate entrance without stairs through the underground parking lot on Meaford Ave. Please note that the underground parking is a private lot and only street parking is available by the Meaford Ave entrance. Since it is a private lot, this entrance is not accessible during early morning or late evening appointments. I apologize for the inconvenience.

After booking, please complete the intake form prior to your appointment. This form will be sent to your email and is required for all initial appointments.

Once you arrive to your appointment I will meet you outside on Station Ave to guide you to the clinic.

We will begin your appointment go over your health history and treatment goals. Afterwards, we will proceed with assessment and treatment. Lastly, we will reassess after treatment and go over home care instructions.
→ You will be required to sign an informed consent form before treatment begins; as well as, signing a direct billing consent form if applicable.

Please let me know any way that I can support you during your appointment, I am more than happy to help. You have the right to withdraw consent and end treatment at any time.

I currently use a lotion and oil by Bio Origin Experience. They offer lubricants without parabens, mineral oils, or synthetic fragrances. Please click on the product names below to get the most updated ingredients listed on their company website.

→ Hypoallergenic Lotion: Bio Origin Experience Silky Massage Lotion

→ Oil: Bio Origin Experience Fractionated Coconut Oil

Below is a summary of my policies. Please find the full details of my Terms of Service by clicking here. The purpose of my policies are to create a fair and safe treatment environment for you, me, and other patients. Thank you for your understanding and please feel free to contact me if you have any questions.

By booking an appointment, you are agreeing to the policies outlined in the “Terms of Service” page.

Cancellation Policy:

A late cancellation is a cancellation made less than 24 hours before the appointment start time. Late cancellations are subject to a “Late Cancellation Fee” equal to 50% of the booked appointment rate, to which the card on file will be charged. Please contact me directly using the contact information listed below as the booking site will not allow cancellations within 24 hours.

• Please note: This fee will be waived if you are sick, have an emergency, or when there are unsafe weather conditions for your travels; please contact me prior to your appointment to prevent the “Late Cancellation Fee” or “No Show Fee” from being charged to the card on file. Insurance will not cover/reimburse any late cancellation fees.

No Show Policy:

A no show is a missed appointment where the patient does not arrive at least 30 minutes before the appointment ends. Since a proper appointment time has passed and can no longer be booked by other patients, the appointment is considered a no show and will be cancelled. No shows are subject to the “No Show Fee” equal to 100% of the booked appointment rate. The card on file will be charged at the appointment end time.

• Please note: Insurance will not cover/reimburse missed appointments.

Late Arrival Policy:

A late arrival is when a patient arrives with at least 30 minutes of appointment time remaining. Both the rate and end time of the original booked appointment will still apply. If there is less than 30 minutes of appointment time remaining, it will be cancelled and the “No Show Policy” will apply.

• Please note: Insurance can only cover the time treated and the patient will be responsible for covering the remaining balance of the original booked appointment (this is a separate “Late Arrival Fee” that is non-billable to insurance).

Payment Policy

Story and Depth Massage Therapy requires that you put a card on file for contactless payments. The card will only be charged as per the cancellation, no show, and late arrival policies; as well as, if contactless payment is the patient’s preference. This helps keep both you and us safe, and allows for more time to spend with you rather than processing a payment after your session.

• Payments are processed after massage therapy services are provided. Appointment prices listed include GST (5%).

Direct Billing Policy

Direct billing is a courtesy service. In order to allow your massage therapist to submit a claim on your behalf, you will be required to read and sign a direct billing consent form at your appointment.

• For private extended health insurance policies: If the insurer portals are down or claims are not/cannot be processed, the patient is responsible for the appointment fee. You may then submit the provided appointment receipt directly to your insurer for reimbursement.

Kindly, please do not come to your appointment if you are sick. My cancellation policy states that there is no late cancellation fee if you are sick.
→ Please contact me prior to your appointment in order to inform me and prevent the “No Show Fee” from being charged.

Email: chezkarmt@gmail.com
Phone: (778) 402-8559